New & Used GMC Dealership in Spruce Pine, NC

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not one message. Not even a simple, “We’re sorry this happened. Is there anything we can do to help?” Nothing. That’s especially disappointing because my husband and I have purchased multiple vehicles from Spruce Pine Chevrolet over the years, and I have always made them one of my first choices when it came time to purchase a vehicle. We’ve supported their business, trusted them with our purchases, and recommended them to others. I understand that dealerships can’t be responsible for every mechanical failure that happens after a vehicle is sold. That’s business. But customer service is a choice. When a family with three young children has a major vehicle failure less than two weeks after buying a vehicle from you, you don’t necessarily have to fix it for free. Sometimes, simply picking up the phone and showing that you care goes a long way, or even offering to help pay some on the new transmission. Instead, the message we received was essentially, “You didn’t buy the warranty, so good luck.” So here’s my shout-out: Congratulations, Spruce Pine Chevrolet. 🏆 You may have technically had the warranty argument to stand on, but you certainly didn’t have to stand on it while completely ignoring a family who just spent their hard-earned money with your business. Loyalty is earned. Customer service matters. And sometimes the way you handle a problem after the sale says far more about your business than the sale itself. I sincerely hope the next family that purchases a vehicle from you gets the customer service that we expected after all these years of doing business with you. Because sometimes it’s not about what you are legally obligated to do. It’s about what you choose to do.#Generalmotors #sprucepinechevrolet

This has been the best car buying experience I have ever had. I worked with Joseph Pyles, him and the rest of the team couldn’t have made this process any easier. I would highly recommend this dealership to anyone!

Thanks to Matt and Jacob in service for helping us with our 2018 Tahoe. Great job guys!

I recently had my GMC truck serviced at Spruce Pine Chevrolet GMC. It was one of the better experiences I've had at adealership. Very prompt, knowledgeable and courteous. Highly recommend!

Joseph and the team at Spruce Pine Chevrolet have been wonderful through the car buying experience. We will definitely be using this dealership for future purchases!

Had a great time dealing with Joseph. Would definitely recommend asking for him if you’re looking for a vehicle!!

Shawn Yelton was really nice and perfessional done things really fast if you do go to this dealership I highly recommend asking for him

I've bought two new vehicles in the past two weeks and it has by far been the easiest I've ever experienced. Jarrod Buchanan went out of his way to make sure I was where I wanted to be on payment and my wife and I couldn't be happier with our new vehicles. Thanks Spruce Pine Chevrolet.

I would like to thank Spruce Pine Chevrolet and GMC for stepping up and taking care of an issue I had with my recent purchase. A special thank-you to Darrell Sullins, my new sales representative, Tucker Garland, the Sales Manager, and Jim Möbius, the General Manager. They listened to my concerns, took the time to address them, and worked to make things right. I appreciate the way they handled the situation and their willingness to stand behind their dealership and take care of the customer. That goes a long way, and I’m glad they stepped up when it mattered. Thank you again to Darrell, Tucker, and Jim for taking care of the issue. I would recommend these guys to anyone looking for a vehicle. They’re true professionals.

Darrell Sullins at Spruce Pine GMC went above and beyond for me. I honestly bothered him way more than I meant to, texting at odd hours, even catching him on his day off, and he was patient, professional, and helpful the whole time. He worked with me through all the questions and negotiating, gave me straight answers, and never made me feel rushed. That kind of patience and customer service is rare, and I really appreciated it. Five stars — highly recommend Darrell!

Excellent service and great pricing!! I drove 5 hours to get their price and they had me in and out in less than 2 hours. They didn’t try to upsell or push anything. They matched my trade in with no hassle and offered a warranty that worked best for me. Joseph Pyle was great with communicating through text and in person. He was very knowledgeable and made the process smooth. I couldn’t be happier with this experience!!

Had a great experience. No hassle purchase. Fair on numbers. Darrell Sullins was a pleasure to deal with. Highly recommend

We had an excellent experience buying from salesman Kyle Foxx at Spruce pine Chevrolet. He was very professional able to answer any question we had about the car, he was not pushy and is all around just a great guy! For your next vehicle purchase be sure to give him a call!